Prior to the terrorist attacks of 9/11 U.S. consular officers were able to process and approve many visa applications without interviews using the Dropbox procedure. After 9/11, when it became known that several of the terrorists who carried out the attacks had received visas in Saudi Arabia without personal interviews, the Department of State seriously curtailed access to the Dropbox for visa issuance and renewals, limiting these to diplomatic and official visa applicants. 

Over the next two decades the Department gradually relaxed restrictions on visa processing without interview, allowing certain applicants applying to renew previously approved visas to do so in limited circumstances without requiring a personal interview. Qualifying applicants could submit their passports and documentation through the Dropbox for consular review and adjudication, thereby avoiding the need to come in for a personal interview. Persons seeking to use the Dropbox to reapply for visas in the same category could do so within the 12 months following the expiration of their previous visas. 

During the COVID pandemic, in an effort to reduce the numbers of persons needing to come to consular sections for personal interviews, the Department extended the window for use of the Dropbox from 12 to 48 months, greatly expanding the number of individuals who could make use of it to renew their visas. It also allowed eligible applicants to apply through the Dropbox for other nonimmigrant visa categories. The policy proved highly popular both with the public and with consular personnel, as it reduced crowding and increased operational efficiency.

On February 18, 2025, the Department announced new guidelines for use of the Dropbox for visa renewal that reverted to the pre-pandemic 12-month limitation. Eligible applicants will also no longer be able to use the Dropbox to apply for visas in a category other than the one most recently obtained. 

The immediate impacts of the changes to the Department’s Dropbox policy will be felt most strongly by those individuals previously eligible to utilize the Dropbox for up to 48 months who are outside the U.S. and wish to renew a visa issued to them more than 12 months ago. These applicants can no longer use the Dropbox and will instead have to apply in person to renew their visas and those issued to their family members. Moreover, a sudden decrease in the number of people eligible for Dropbox renewals will have a negative impact in the availability of in-person visa appointments at posts that previously processed large numbers of Dropbox renewals, such as India. 

Individuals currently in the US in valid nonimmigrant status who want to travel outside the US and plan to renew their visas while abroad will need to arrange visa interview dates that will coincide with their planned travel; otherwise they may find themselves stuck outside the US and unable to obtain timely visa appointment dates to renew their visas. If the post where they must reapply has a considerable waiting period for visa appointments, this could prove disruptive to confirmed travel plans. 

Employers should also be aware that increases in the number of individuals who require in-person visa interviews to renew their visas will also have a negative impact on first-time applicants who need to make appointments to receive employment-authorized non-immigrant visas. Consular resources are unlikely to increase to accommodate increased in-person interviews, and the inevitable result will be longer wait times and delays obtaining visas for valued employees. Both employers and employees alike need to prepare for challenging decisions in coming months on vacation travel, business travel, and emergency travel when doing so requires the traveler to renew existing visas in order to return to the U.S.