A new survey from Intapp, titled “2025 Tech Perceptions Survey Report,” summarizes findings from a survey of fee-earners that there has been a “surge in AI usage.” The professions surveyed included accounting, consulting, finance, and legal sectors. Findings include that “AI usage among professionals has grown substantially, with 72% using AI at work versus 48% in 2024.” AI adoption among firms increased to 56%, with firms utilizing it for data summarization, document generation, research, error-checking, quality control, voice queries, data entry, consultation (decision-making support), and recommendations. That said, the vast majority of AI adoption in the four sectors is in finance, with 89% of professionals using AI at work. Specifically, 73% of accounting professionals, 68% of consulting professionals, and 55% of legal professionals use AI.

A significant conclusion is that when firms do not provide AI tools for professionals to use, they often develop their own. Over 50% of professionals have used unauthorized AI tools in the workplace, which increases risk for companies. They are reallocating the time saved with AI tools by improving work-life balance, focusing on higher-level client work, focusing on strategic initiatives and planning, cultivating relationships with clients, and increasing billable hours.

The survey found that professionals want and need technology to assist with tasks. Only 32% of professionals believe they have the optimal technology to complete their job effectively. The conclusion is that professionals who are given optimal technology to perform their jobs are more satisfied and likely to stay at the firm, optimal tech “powers professional-and firm-success, and AI is becoming non-negotiable for future firm leaders.”

AI tools are rapidly developing and adopted by all industries, including professional sectors. As noted in the Intapp survey, if firms are not providing AI tools for workers to use to enhance their jobs, they will use them anyway. The survey reiterates how important it is to have an AI Governance Program in place to provide sanctioned tools for workers to reduce the risks associated with using unauthorized AI tools. Developing and implementing an AI Governance Program and acceptable use policies should be high on the priority list for all industries, including professional services.