This presentation covers key aspects of insurance issues from a legal standpoint. It begins by addressing how policies are structured and interpreted and then turns to how that plays out in practice through the claims process. Insurance is designed to cover the unexpected, but this topic also delves into when the unexpected happens with the insurance itself. By critically reviewing a number of situations where things went awry, new insights can be gained about how they might have been avoided so that a company can better manage its insurance assets and reduce risk.