Hi TCPAWorld!

Some of you may recall the DoorDash lawsuit from a few months ago that called into question the company’s internal DNC policies: HUNGRY FOR MORE: DoorDash Faces TCPA Class Action With Potentially Far Reaching Implications – TCPAWorld.

Well, DoorDash has been sued again. And while this one is an individual suit, Plaintiff Jasson Wallace alleges that he has received more than 500 robocalls in violation of the TCPA, resulting in potential damages of over $500,000.

The complaint in Jason Wallace v. DoorDash, Inc. (C.D. Ca. Nov 25, 2024), states that the “incessant robocalls” began in the beginning of 2021 and contained the following message:

“Hello. This is DoorDash calling because we have detected that your tablet is currently powered off or not connected to the internet. Customers will no longer be able to place a DoorDash order for the remainder of the day unless this issue is resolved. If your store location is open, press 1. If your store location is closed, press 2 to let us know. If you believe you have received this call in error and would like to be opted out, please go to help.doordash.com/s/optout and our team can assist.”

Wallace alleges that he did not consent to receiving these calls and had no prior business relationship with DoorDash. Further, Wallace claims that the calls continued even after he followed the opt-out instructions in the message and contacted DoorDash to request that the calls stop.

To refresh your memory, Plaintiff is entitled to $500 for each violation of the TCPA, and up to $1,500.00 for every violation determined to be willful.

If you’re a company making outbound telemarketing calls (or texts), this is a necessary reminder of how dangerous a TCPA lawsuit can be.