For the first Monday in November, we have 10 easy steps to make sure that your data breach incident response planning is viewed from that pesky point of view of a litigator.
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Fail to plan = plan to fail.
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Big problems first, small problems later (don’t let the perfect be the enemy of the good).
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The criticality of the tone at the top cannot be overstated.
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You cannot prevent idiocy, but you can train (and retrain, and retrain).
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Make good email practices your fight song (in both times of calm, and times of crisis).
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Say what you mean and mean what you say (avoid good policies with poor follow-through; don’t set standards that you can’t meet).
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Avoid inconsistencies wherever possible.
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Know what your peers are doing (and if you aren’t doing the same thing, document why not).
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If you have a close call, document your decision and carefully consider whether you want privilege to apply or not (and why not).
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Think about your “story” in slow motion being played on a movie screen (or in excruciating detail on the front page of the Wall Street Journal).