United States Citizenship and Immigration Services’ (“USCIS”) new appointment tool allows requestors, their attorneys, and accredited representatives to reschedule most biometrics appointments for both paper and online filings using the USCIS online account system.

You cannot use this tool to reschedule if:

1. You are requesting to reschedule an appointment that has already been rescheduled two (2) or more times;
2. Your appointment is within 12 hours; and/or
3. Your appointment has passed.
4. Your filed form is:
   1. Form I-600, Petition to Classify Orphan as an Immediate Relative;
   2. Form I-600A, Application for Advance Processing of an Orphan Petition;
   3. Form I-800, Petition to Classify Convention Adoptee as an Immediate Relative; and/or
   4. I-800A, Application for Determination of Suitability to Adopt a Child from a Convention Country.

If you missed your USCIS appointment, we strongly recommend that you call the USCIS Contact Center at 800-375-5283.

You can use this tool to reschedule if:

1. Your appointment is scheduled for a future time/date;
2. You establish “good cause” (outlined below) to reschedule;
3. You have not rescheduled your original appointment more than two (2) times; and/or
4. You did not miss the original appointment time/date.
5. Your filed form is not:
   1. Form I-600, Petition to Classify Orphan as an Immediate Relative;
   2. Form I-600A, Application for Advance Processing of an Orphan Petition;
   3. Form I-800, Petition to Classify Convention Adoptee as an Immediate Relative; and/or
   4. I-800A, Application for Determination of Suitability to Adopt a Child from a Convention Country.

USCIS has the discretion to consider timely requests to reschedule a biometric services appointment for “good cause.” Good cause provides sufficient reason for the requestor’s inability to appear on the scheduled time/date of the appointment. USCIS has noted “good cause” may include, but is not limited to:

• Illness, medical appointment, or hospitalization;
• Previously planned travel;
• Significant life events such as a wedding, funeral, or graduation ceremony;
• Inability to obtain transportation to the appointment;
• Inability to obtain leave from employment or caregiver responsibilities; and
• Late delivery/undelivered biometrics appointment notice(s).

Additionally, USCIS has the discretion to consider untimely requests to reschedule a biometrics appointment and the effect of failing to appear for an appointment. USCIS will only accept untimely rescheduling requests made to the USCIS Contact Center.

Detailed instructions on the rescheduling process are as follows:

1. Log in to your myUSCIS account.
2. Navigate to the “Reschedule a Biometrics Appointment” page by selecting on “My Account” and scrolling down to “Reschedule Biometrics.”

Requestors will have the option to change both their appointment date, and the location of their appointment.

3. Once on the “Reschedule a Biometrics Appointment” page, scroll to the bottom of the page and select “reschedule appointment.”

4. On this page, you will be asked to select the “good cause” reason for the reschedule request from the dropdown. Once you have selected your “good cause” reason, click “next” at the bottom of the page.
   1. Examples of “good cause” can be found above.

5. Enter the required information noted below. This information can be found directly on your ASC Appointment Notice. Once complete, click “next.”

6. Depending on the “good cause” reason for the reschedule request, select too either:
   1. Reschedule at the existing USCIS location; or
   2. Reschedule at another USCIS location.

Once complete, click “next.”

7. If scheduling to change the:
   1. Appointment location, enter the state or zip code of the location you would like your appointment to take place at/near. The website will generate USCIS locations within/close to the entered information; or
   2. Time/Date, select the new time/date you would like the appointment to be held. Note, only dates with a blue circle have appointment openings.

Once complete, click “next.” 

8. Review the final page to confirm your request is accurate and click “submit.” If any changes need to be made, use the “Back” button to navigate to earlier pages.
9. Once your appointment has been rescheduled, navigate to the “Submitted Requests” section of your myUSCIS account. In this location you will find a new notice titled Form I-797C, which you are you required to bring to your scheduled appointment. This new notice will provide specific instructions on what you should bring to your appointment. Please find a list of the required materials below:

• All ASC appointment notice(s) (Form I-797C) for the original and rescheduled appointment(s).
  • If you received multiple biometrics appointment notices, please bring all notices to your appointment.
  • USCIS cannot provide a copy of any of your biometrics appointment notices.
• Valid photo ID -- Green Card, passport, or driver’s license.
• Complete copy of your application, petition, or request. It is recommended that you review your application, petition, or request before you attend your appointment.
  • USCIS cannot provide you with a copy of your application, petition, or request.