Calling the USCIS Contact Center to reschedule most biometrics appointments is no longer necessary. As part of its effort to streamline services, USCIS launched a new self-service biometrics appointment rescheduling tool. The new tool can be used for both paper-filed and on-line-filed benefit requests.

To use the service, an individual must first create a USCIS online account, if they do not already have one. Further, the rescheduling request must be made before the date of the scheduled appointment.

Acceptable reasons for rescheduling include:

• Illness, medical appointment, or hospitalization;

• Previously planned travel;

• Significant life events such as a wedding, funeral, or graduation;

• Inability to obtain transportation to the appointment location;

• Inability to obtain leave from employment or caregiver responsibilities; and

• Late delivered or undelivered biometric services appointment notice.

There are circumstances where a call to the Contact Center will still be necessary to reschedule:

• The request is within 12 hours of a scheduled appointment;

• You have already rescheduled the same appointment twice before;

• The request is for an already missed appointment; or

• The USCIS rescheduling tool is not working at the time.

To use the service, go to https://my.uscis.gov/ and follow the prompts to set up an account. Once the account is established, sign in and select the Biometrics Rescheduling Option. You will follow the prompts on the screen and print the new appointment notice at the end. Each person who is rescheduling must bring the new appointment notice along with a valid, unexpired photo identification (for example, a Green Card, a passport, or a driver’s license) to the Application Support Center at the rescheduled time.

Benefit requestors, their attorneys, and accredited representatives may use this service.