Litigation against hotel owners due to bed bug infestation is running rampant.  The best way to take a bite out of a bed bug claim, may just be to bite back with a good strategic defense plan before the problem arises.  Let’s face it - there is a huge “ooogh” factor when it comes to bed bugs.  Bed bugs are small nocturnal animals that are flat until they bite and suck human blood and puff up - ooogh!  Of course hotel guests would be unwelcoming to bed bugs.  The first line of defense to a bed bug claim is to train your staff to take complaints seriously.  A guest who feels that the hotel is not taking the complaint seriously, may just run to the lawyer and file a claim.  The second step is to have a plan to monitor bed bug infestation and bite back with a protective plan before the bed bugs can get the better of your hotel - and in turn your bottom line.