NEW YORK, April 22, 2025 (GLOBE NEWSWIRE) -- Centrical, the AI Performance Experience Platform for frontline teams, today announced a new wave of Agentic AI innovations designed to help organizations turn insights into orchestrated, integrated actions across coaching, learning, and performance workflows. 

These innovations include a smarter AI Assistant for Team Leaders, new Personalized Success Plans for employees, and upcoming capabilities tailored for senior managers and operations leaders. All are built to help companies move faster, adapt with agility, and perform at scale. 

“This is where our vision comes to life,” said Gal Rimon, CEO and Founder of Centrical. “From day one, we’ve aimed to personalize how people grow and perform at work. With Agentic AI, we’re now able to deliver intelligent, personalized support at the individual level, more autonomously than ever before. What once required broad employee segmentation can now adapt in real time to each person’s unique needs. It’s simple to implement, actionable at scale, and fully open to the ecosystem surrounding every employee. Most importantly, it empowers them to take meaningful action and perform at their best.” 

AI Assistant for Managers: Balancing Efficiency and Connection to Drive Performance 

At the core of this release is Centrical’s enhanced AI Assistant for Team Leaders, now powered by a multi-agent architecture that goes beyond delivering insights and recommendations to enable intelligent, automated actions. 

The Assistant draws on rich, trusted context from the Centrical platform and the broader performance ecosystem, including historical performance trends, predictive insights, and enterprise knowledge. This depth of context enables it to deliver personalized, high-impact actions across the Centrical platform and connected systems. 

Key inputs include: 

• KPI and trend data, grounded in real performance metrics. 
• Learning progress and personalized engagement insights, used to tailor development plans and training actions. 
• Past coaching actions and quality scores, supporting coaching continuity and effectiveness. 
• Customer knowledge bases, providing additional context to guide coaching and development. 
• Connected systems and tools, including conversational intelligence, WFM platforms, scheduling tools, and office productivity tools, supporting both data context and automated actions. 

Managers using this feature report saving up to 10 hours per week by eliminating the manual effort of identifying performance gaps, planning coaching sessions, or determining the right interventions. Instead, they receive real-time, personalized guidance that’s seamlessly integrated into the flow of work. This allows them to support larger teams more effectively, deliver targeted, impactful coaching, and build stronger connections with their people. 

“Centrical’s practical and orchestrated solutions built for the frontline are promising,” said Ankita Frost, Senior Industry Analyst at Frost & Sullivan. “The Agentic AI connects insights to action—eliminating long development cycles or complicated implementation. The scalable, human-first approach removes friction and accelerates performance.” 

Looking Ahead: What’s Coming in H2 2025 

Centrical’s innovation roadmap continues with several new Agentic AI capabilities rolling out later this year:  

• Personalized Success Plans for Employees 
  Today, Centrical’s GenAI-powered Weekly Performance Summaries give employees a clear snapshot of their performance, along with real-time insights and next-best actions to stay on track. Building on this, Personalized Success Plans automatically generate tailored development paths using predictive analytics based on each employee’s General Performance Score, a weighted score that reflects key performance metrics for that individual. These plans guide employees toward high-impact, personalized actions that support their growth and drive measurable business results. 
• AI-Powered Quality Evaluations & Coaching 
  Enabling managers to spend less time monitoring and more time coaching, this feature automatically evaluates conversations and generates performance scores. Insights from these evaluations trigger personalized learning for employees and close the loop with targeted coaching recommendations for managers—ensuring both get the support they need to improve performance where it matters most. 
• Team Leader Effectiveness Insights for Senior Managers 
  Providing clear visibility into how frontline managers are performing, this capability measures the impact of coaching on team outcomes. With AI-powered analysis of coaching interactions and performance trends, senior leaders can identify top-performing managers, address coaching gaps, and strengthen leadership effectiveness across the organization with the support of a personalized AI Assistant. 
• Copilot for Operations Leaders 
  Empowering operations leaders with a centralized conversational AI experience, this capability unifies performance data, root cause analysis, and forecasting—enabling faster, smarter decision-making. With AI-generated insights and integrated actions, leaders can proactively address issues, optimize resources, and drive performance at scale. 

Unlocking Efficiency and Insights with Generative + Agentic AI 

Centrical’s platform already leverages generative AI to streamline content creation and summarize employee feedback, helping teams move faster, stay aligned, and scale knowledge across the organization. 

Current generative AI capabilities include: 

• AI Content Creation: Instantly transform long-form content into engaging microlearning and quizzes. One global hospitality brand reduced content creation time from weeks to minutes, while a leading UK insurer reported saving 1–2 hours per learning mission created. 
• AI Mission Summaries: Automatically summarize data from learning assessments, employee surveys, and open-ended feedback—surfacing trends, knowledge gaps, confidence levels, and employee sentiment. These insights give managers a clear picture of where teams need support and what actions to take next. 

On their own, these tools significantly improve efficiency; but when orchestrated through Centrical’s Agentic AI layer, they go further: automatically triggering coaching, learning, or follow-up actions based on real-time performance insights. 

“Centrical is taking a significant step forward by operationalizing Agentic AI for frontline enablement,” said Justin Robbins, Founder and Principal Analyst at Metric Sherpa. “While many providers are still piloting isolated AI features, Centrical has moved into orchestrated execution—tying performance insights directly to coaching, learning, and quality actions. For leaders, this means less time chasing data and more time driving outcomes. It’s a blueprint for turning AI investments into measurable performance gains at scale.” 

Connected, Not Siloed: Integrated with the Ecosystem 

Centrical’s Agentic AI Platform is designed to work across systems, integrating with CCaaS, LMS, WFM platforms, calendar tools, knowledge management systems, productivity tools, and conversational intelligence platforms. Managers can, for example, go from identifying a coaching need to automatically scheduling a session, with no extra clicks. 

With these latest innovations, Centrical is redefining how performance is orchestrated across the modern workforce. By uniting real-time data, intelligent automation, and seamless integration, the platform empowers everyone—from frontline employees to senior leaders—to act faster, coach smarter, and build the skills for what’s next. 

“This is more than AI for efficiency; it’s AI for impact,” added Gal Rimon. “By orchestrating performance, learning, and coaching in one connected experience, we’re helping organizations scale support, accelerate development, and build a workforce that’s ready for the future.” 

About Centrical 

Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in industry-leading gamification to make the experience both fun and rewarding. In addition, Centrical’s conversational AI Assistant empowers frontline managers to develop their teams through more effective and efficient coaching. 

In 2024, Centrical was recognised as a leader by Frost & Sullivan in their Workforce Engagement Management (WEM) Radar™, validating its innovative approach to employee performance and engagement. 

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel Aviv, and London, and customers include leading multinational enterprises such as Teleperformance, DHL, Synchrony Financial, and more. 

For more information about Centrical, please visit www.centrical.com.  

CONTACT: For inquiries, contact: 
Simone Somekh 
press@centrical.com