When AI Fails: Risks of Overreliance on Artificial Intelligence in Insurance Claims and Defense Litigation

Lawrence Lee Washburn (Partner-Atlanta, GA) and Ryan Williams (Partner-Denver, CO) will present the Wilson Elser Forum webinar “When AI Fails: Risks of Overreliance on Artificial Intelligence in Insurance Claims and Defense Litigation” on June 11, 2026. The session examines how the increasing adoption of AI across the insurance industry creates new exposures when claims professionals defer to algorithmic outputs at the expense of exercising independent professional judgment. Presenters will address how AI tools are currently being used in claims evaluation, reserving, and coverage analysis; the specific risks of uncritical reliance on AI-generated outputs; the professional and ethical obligations that cannot be delegated to technology; what assigned defense counsel are doing with AI tools in litigation – including legal research, drafting, and case strategy – and how that usage affects the quality and integrity of the defense provided. Also discussed are best practices for claims professionals to verify and supervise AI-assisted work product from both internal and external sources, and emerging regulatory and case law developments governing AI use in insurance and legal practice.